Frequently Asked Questions
What is the return policy?
Each piece is meticulously handcrafted. Due to the nature of our bespoke, we do not accept returns. If you have any questions or concerns regarding your order, please contact us directly. Your satisfaction with the quality and fit of your piece is our priority.
Contact: info@yadhi.com
Order Processing & Delivery
Preparation time varies by product. Please check the individual item description for specific details.
-Ready-to-ship pieces: 1–7 business days
-Made-to-order (bespoke) pieces: up to 1 month
Once your order is shipped, delivery time depends on the shipping method selected and the carrier’s schedule. You will receive a tracking number to monitor your package’s progress.
Thank you for your patience as we carefully craft and deliver your piece.
Product Information & Care
Materials:
All of our jewelry pieces are crafted with high quality sterling silver and plated with 18K gold vermeil, depending on the design. Many of our designs feature natural crystals, each with unique properties and characteristics that add to the beauty and meaning of your piece.
For information on solid gold materials and care, please see our SOLID GOLD CARE 'FAQ' section.
Crystals:
Our crystals are natural and selected for their energy and aesthetics. Because they are natural, slight variations in color, shape, and texture may occur, making each piece truly one of a kind.
Plating & Wear:
Our gold vermeil have a plating thickness of approximately 2.5+ microns, offering durability and a rich finish. With proper care, your jewelry will maintain its shine and beauty for a long time. Over time, natural wear may cause the plating to fade, especially with frequent exposure to water, sweat, lotions, or perfumes.
Cleaning:
To preserve your piece, avoid direct contact with liquids, chemicals, and abrasive materials. We recommend gently cleaning your jewelry with a soft, dry cloth after each use. Store your pieces separately in a soft pouch or cloth bag to prevent scratches and exposure to environmental elements.
Replating Service:
To extend the life of your jewelry, we offer a professional replating service. If your piece shows signs of wear or fading, please contact us. We will gladly replate your item for a reasonable fee. Customers are responsible for shipping costs to and from the service.
solid gold care
Solid gold jewelry is crafted from pure gold or gold alloys, offering exceptional durability and lasting beauty. Unlike plated pieces, solid gold does not wear off or tarnish easily, making it a timeless investment.
Care Tips for Your Solid Gold Jewelry:
Avoid harsh chemicals: Remove your jewelry before swimming in chlorinated pools, using cleaning products, or applying lotions and perfumes, as chemicals can dull the finish over time.
Clean gently: Use warm water, mild soap, and a soft cloth or brush to clean your pieces. Avoid abrasive materials that can scratch the surface.
Store carefully: Keep your solid gold jewelry in a soft pouch or lined jewelry box, separate from other pieces, to prevent scratches.
Regular maintenance: While solid gold is durable, occasional professional cleaning and inspection will help maintain its shine and structural integrity.
By following these simple care instructions, your solid gold jewelry will stay radiant and beautiful for generations.
Bespoke & Custom Orders
I welcome bespoke requests for one-of-a-kind pieces. If you have a special design in mind—whether it’s a variation of an existing style, a meaningful stone, or a completely custom concept—I’d love to bring it to life for you.
Please reach out directly via email with your vision, timeline, and any reference images or details. From there, we can begin the design process together. Pricing will vary depending on materials, labor, and design complexity.
Contact: info@yadhi.com
Solid gold customs
While my collections are currently mainly handcrafted in sterling silver or 18k gold vermeil, I also welcome custom orders in solid gold upon request.
If you’re interested in a ring, necklace, or other piece made in solid gold, feel free to reach out via email to begin your custom order. I’ll walk you through selecting the gold type, stone, and sizing to bring your vision to life.
Contact: info@yadhi.com
Please note:
-All solid gold orders are quoted individually
-A deposit may be required before production begins
-Production typically takes 3–6 weeks, depending on the complexity
Each solid gold piece is made with care and intention—crafted to last a lifetime.